Our commitment
Pinnacle Promotions USA LLC is committed to making the public website at pinnacle-promotions.com, the client and brand-ambassador portal at app.pinnacle-promotions.com, and the Pinnacle Promotions mobile app accessible to people with disabilities, including people who are blind or have low vision, who are deaf or hard of hearing, who have limited mobility, or who use assistive technology. We take this seriously as a matter of good business and of our obligations under the Americans with Disabilities Act and Texas law.
The standard we work to
Our goal is to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, the standard referenced by the U.S. Department of Justice for web accessibility, and to follow the platform accessibility guidelines Apple and Google publish for the mobile app.
What we do
- Build pages with semantic structure — meaningful headings, landmarks, lists, and labels — so screen readers can navigate them, and provide a "Skip to content" link at the top of every page.
- Make everything operable from a keyboard, with a visible focus indicator.
- Use a high-contrast, text-first design with no information conveyed by color alone, and text that can be resized in the browser.
- Provide text alternatives for meaningful images and accessible names for controls and links.
- Keep motion minimal and honor the operating system's "reduce motion" setting.
- Design the mobile app to work with VoiceOver on iOS and TalkBack on Android.
- Review accessibility as part of building new pages and features, and fix reported barriers as a priority.
Where we know we fall short
We are a small company and our review is a self-evaluation, not a third-party audit. Some areas may not yet fully conform:
- Content provided by third parties that we embed or link to — maps, payment forms, wallet sign-up flows, and app-store pages — is governed by those providers and may not meet our standard.
- Some documents we generate, such as PDF invoices, reports, and signed agreements, may not be fully accessible. We will provide the same information in an accessible format on request.
- The mobile app is a field tool that runs in landscape on the job and does not yet honor the operating system's large-text setting.
We are working on these and update this statement as they change.
Request an accommodation or report a barrier
If any part of our website, portal, app, or documents is difficult for you to use, or you need information in a different format — large print, an accessible PDF, plain text, or a phone call — please tell us. Emailsupport@pinnacle-promotions.comwith "Accessibility" in the subject line, or use our contact form. Tell us the page or screen, what happened, and the assistive technology you use, if any.
We respond to accessibility requests within five business days, and we will work with you to provide the information or service you need in a way that works for you while we fix the underlying issue.
Technical information
The website is built with standards-based HTML and CSS and relies on JavaScript only for progressive enhancements, so it remains usable with JavaScript disabled. It is designed to work with current versions of Chrome, Safari, Firefox, and Edge, and with the screen readers built into those platforms. This statement was last reviewed on September 4, 2026.