Pinnacle Promotions

Legal

Delete Your Account

Brand ambassadors and client users can delete their Pinnacle Promotions account in the app. Anyone can ask us to do it by email — no sign-in is needed to make the request.

Last updated October 17, 2026

In the app

  1. Open the Pinnacle Promotions app and sign in.
  2. Go to Settings and choose Delete account.
  3. Confirm. Your profile is removed immediately and you are signed out of every device.

Client users: if other users remain on your company's account, only your own sign-in is deleted and the longest-standing remaining user becomes the account owner. If you are the last user, the company account is closed and its upcoming tastings are cancelled. Deletion is not yet available in the web Portal; use the app or the email option below.

By email

If you no longer have the app or cannot sign in, email support@pinnacle-promotions.com with the subject line "Delete my account". Send it from the email address on your account if you can; if not, tell us the account email and we will verify your identity another way before acting. We complete verified requests within 30 days and confirm by email when it is done.

What is removed

Your name, email address, phone number, mailing address, date of birth, profile photo, home location, taxpayer identification number, and device and notification identifiers are deleted. Your entries in our security logs are de-identified — your name is replaced and the IP address, device, and location recorded with them are erased. Your sign-in is disabled and every active session is ended.

What we keep

Some records survive account deletion because federal tax law and the Texas Alcoholic Beverage Commission require us to keep them, or because they document work or a transaction that already happened:

  • Signed agreements and their signature records, together with the documents uploaded with them — your TABC card image and, if they have not yet been transferred to our accounting provider, your signed W-9 and voided check.
  • Pay statements, tax forms, invoices, and payment records.
  • Records of events that took place, including check-in and check-out locations, odometer entries, photos, receipts, recap notes, and the anonymous guest tallies recorded at the event.
  • Messages you exchanged with our team or a client.
  • Security and audit logs (de-identified as described above) and records of ended sign-in sessions, which are purged on a rolling schedule.

Our accounting provider keeps the payee record and tax forms needed for year-end tax reporting. If you were issued a purchasing card, Stripe and Cross River Bank, the card's issuer, keep the cardholder records they are required to keep under their own policies.

These records are no longer linked to a live profile. We may delete them one year after they are created, and we may keep archived copies in secure storage for as long as the law requires or our business reasonably needs them.

Before you delete

  • Brand ambassadors: any upcoming events you are assigned to are released back to our team, open event offers are withdrawn, and your purchasing card is cancelled. Deleting your account does not cancel pay you have already earned.
  • Client users: if you are the last user on your company's account, deleting closes it and cancels its upcoming tastings. Open invoices remain payable after the account is closed.

Questions

Anything unclear? Write to support@pinnacle-promotions.com or use the contact form. Our Privacy Policy explains everything we collect and why.